/ IT SUPPORT · ZURICH & LAKE ZURICH
IT IN GOOD HANDS.
/ IT SUPPORT · ZURICH & LAKE ZURICH
IT IN GOOD HANDS.
/ IT SUPPORT · ZURICH & LAKE ZURICH
IT IN GOOD HANDS.
When something isn’t working. And for everything that’s better set up before it gets that far. Computers, networks, printers, Microsoft 365 and backups.
SOMETHING IS NOT WORKING.
No internet, locked account, computer not working or missing data. First, we find out what happened. Many issues can be solved over the phone or via remote support.
SOMETHING IS NOT WORKING.
No internet, locked account, computer not working or missing data. First, we find out what happened. Many issues can be solved over the phone or via remote support.
SOMETHING IS NOT WORKING.
No internet, locked account, computer not working or missing data. First, we find out what happened. Many issues can be solved over the phone or via remote support.
BEFORE SOMETHING GOES WRONG.
Devices age, subscriptions expire and backups get forgotten. Regular checks usually catch these things before Monday morning.
BEFORE SOMETHING GOES WRONG.
Devices age, subscriptions expire and backups get forgotten. Regular checks usually catch these things before Monday morning.
BEFORE SOMETHING GOES WRONG.
Devices age, subscriptions expire and backups get forgotten. Regular checks usually catch these things before Monday morning.
SETTING UP SOMETHING NEW?
New computer, new office, new network or new printer. Setting things up properly from the start means less fixing later.
SETTING UP SOMETHING NEW?
New computer, new office, new network or new printer. Setting things up properly from the start means less fixing later.
SETTING UP SOMETHING NEW?
New computer, new office, new network or new printer. Setting things up properly from the start means less fixing later.
/ Services
FIX & SET UP.
/ Services
FIX & SET UP.
/ Services
FIX & SET UP.
/ SUPPORT
The printer stops working, the Wi-Fi keeps dropping out, or emails suddenly stop coming through. The cause isn’t always where the problem appears. First, find the cause. Then fix the issue and check how to solve it for good.
EXAMPLES:
> Printer not working. > Wi-Fi keeps dropping. > Emails not coming through.
/ SUPPORT
The printer stops working, the Wi-Fi keeps dropping out, or emails suddenly stop coming through. The cause isn’t always where the problem appears. First, find the cause. Then fix the issue and check how to solve it for good.
EXAMPLES:
> Printer not working. > Wi-Fi keeps dropping. > Emails not coming through.
/ SUPPORT
The printer stops working, the Wi-Fi keeps dropping out, or emails suddenly stop coming through. The cause isn’t always where the problem appears. First, find the cause. Then fix the issue and check how to solve it for good.
EXAMPLES:
> Printer not working. > Wi-Fi keeps dropping. > Emails not coming through.
/ SET UP
The same router, three Wi-Fi names, and four passwords. The setup had grown over ten years. Nothing was broken. Nobody had cleaned it up for a long time. Existing systems can be cleaned up, and new ones set up properly from the start. This keeps devices, access, data, and backups organised and makes the setup easier to understand later.
EXAMPLES:
> Set up Microsoft 365. > Set up backups and check them regularly. > Transfer all data to a new device.
/ SET UP
The same router, three Wi-Fi names, and four passwords. The setup had grown over ten years. Nothing was broken. Nobody had cleaned it up for a long time. Existing systems can be cleaned up, and new ones set up properly from the start. This keeps devices, access, data, and backups organised and makes the setup easier to understand later.
EXAMPLES:
> Set up Microsoft 365. > Set up backups and check them regularly. > Transfer all data to a new device.
/ SET UP
The same router, three Wi-Fi names, and four passwords. The setup had grown over ten years. Nothing was broken. Nobody had cleaned it up for a long time. Existing systems can be cleaned up, and new ones set up properly from the start. This keeps devices, access, data, and backups organised and makes the setup easier to understand later.
EXAMPLES:
> Set up Microsoft 365. > Set up backups and check them regularly. > Transfer all data to a new device.
COMPUTERS & DEVICES
NETWORK & WI-FI
PRINTERS
MICROSOFT 365 & DEVICE MANAGEMENT
BACKUP
AI IN EVERYDAY LIFE
OTHER
Computers and devices
Printers
Network and Wi-Fi
Microsoft 365
Website and email
Backup
/ RISKS
WHAT USUALLY GETS NOTICED WHEN IT IS TOO LATE.
/ RISKS
WHAT USUALLY GETS NOTICED WHEN IT IS TOO LATE.
/ RISKS
WHAT USUALLY GETS NOTICED WHEN IT IS TOO LATE.
Workplace
The computer works. Until one morning it doesn't. A broken device shouldn't mean that work stops. Data, programs, and access can be organised so that another computer can take over.
DEVICE FAILURE
DATA STORED LOCALLY ONLY
OUTDATED SOFTWARE
Workplace
The computer works. Until one morning it doesn't. A broken device shouldn't mean that work stops. Data, programs, and access can be organised so that another computer can take over.
DEVICE FAILURE
DATA STORED LOCALLY ONLY
OUTDATED SOFTWARE
Workplace
The computer works. Until one morning it doesn't. A broken device shouldn't mean that work stops. Data, programs, and access can be organised so that another computer can take over.
DEVICE FAILURE
DATA STORED LOCALLY ONLY
OUTDATED SOFTWARE
DATA: ONE COPY IS NOT ENOUGH
Photos, documents, accounting, and customer data are often more valuable than the computer they are stored on. Therefore, a backup should not just exist. It must be stored separately from the original and tested from time to time. Otherwise, you will only find out if it actually works when you need it most.
NO BACKUP
BACKUP NEVER TESTED
CLOUD ≠ BACKUP
DATA: ONE COPY IS NOT ENOUGH
Photos, documents, accounting, and customer data are often more valuable than the computer they are stored on. Therefore, a backup should not just exist. It must be stored separately from the original and tested from time to time. Otherwise, you will only find out if it actually works when you need it most.
NO BACKUP
BACKUP NEVER TESTED
CLOUD ≠ BACKUP
DATA: ONE COPY IS NOT ENOUGH
Photos, documents, accounting, and customer data are often more valuable than the computer they are stored on. Therefore, a backup should not just exist. It must be stored separately from the original and tested from time to time. Otherwise, you will only find out if it actually works when you need it most.
NO BACKUP
BACKUP NEVER TESTED
CLOUD ≠ BACKUP
Network: It’s not working
Wi-Fi usually works. The question is where, and how well. Every new device becomes part of the network. Routers, access points, cameras, TVs and guest networks are added over time. What has grown over the years often still works — just not always as well as it should.
DEAD ZONES
OLD ROUTER
EVERYTHING ON THE SAME NETWORK
Network: It’s not working
Wi-Fi usually works. The question is where, and how well. Every new device becomes part of the network. Routers, access points, cameras, TVs and guest networks are added over time. What has grown over the years often still works — just not always as well as it should.
DEAD ZONES
OLD ROUTER
EVERYTHING ON THE SAME NETWORK
Network: It’s not working
Wi-Fi usually works. The question is where, and how well. Every new device becomes part of the network. Routers, access points, cameras, TVs and guest networks are added over time. What has grown over the years often still works — just not always as well as it should.
Networks and guest access
OLD ROUTER
EVERYTHING ON THE SAME NETWORK
ACCESS
A password rarely opens just one door today. Email, Microsoft 365, cloud services and domains all depend on user accounts. If access is lost or an old account stays active, a small issue can quickly become a bigger one. Access needs looking after, just like the devices themselves.
No MFA
SHARED PASSWORDS
OLD USER ACCOUNTS
ACCESS
A password rarely opens just one door today. Email, Microsoft 365, cloud services and domains all depend on user accounts. If access is lost or an old account stays active, a small issue can quickly become a bigger one. Access needs looking after, just like the devices themselves.
No MFA
SHARED PASSWORDS
OLD USER ACCOUNTS
ACCESS
A password rarely opens just one door today. Email, Microsoft 365, cloud services and domains all depend on user accounts. If access is lost or an old account stays active, a small issue can quickly become a bigger one. Access needs looking after, just like the devices themselves.
No MFA
SHARED PASSWORDS
OLD USER ACCOUNTS
No magic.
Just IT, properly set up.
/ FOR WHOM
IT SUPPORT FOR DIFFERENT NEEDS.
/ FOR WHOM
IT SUPPORT FOR DIFFERENT NEEDS.
/ FOR WHOM
IT SUPPORT FOR DIFFERENT NEEDS.
INDIVIDUALS
SELF-EMPLOYED
SMEs
SCHOOLS
HOTELS
SPECIAL CASES
When your technology at home doesn't work.
Computers, Wi-Fi, printers and other devices should just work. I set up new devices, transfer data, find faults and fix your existing technology.
Typical requests
- New computer. Move your data, photos, and programs.
- The Wi-Fi does not reach the bedroom, the terrace, or the garden house.
- Your photos and documents should still be safe, even if your computer stops starting up.
- Passwords and accounts have accumulated over the years. Time to get them organised again.
INDIVIDUALS
SELF-EMPLOYED
SMEs
SCHOOLS
HOTELS
SPECIAL CASES
When your technology at home doesn't work.
Computers, Wi-Fi, printers and other devices should just work. I set up new devices, transfer data, find faults and fix your existing technology.
INDIVIDUALS
SELF-EMPLOYED
SMEs
SCHOOLS
HOTELS
SPECIAL CASES
When your technology at home doesn't work.
Computers, Wi-Fi, printers and other devices should just work. I set up new devices, transfer data, find faults and fix your existing technology.
/ About Me
The person behind the IT support.
/ About Me
The person behind the IT support.
Gianluca Trifilò
First-level support
Zollikon, Lake Zurich
My path into IT led through art, design, and exhibition technology. Today, my focus is where technology has to work in everyday life: computers, networks, Microsoft 365, and all the small things in between. First-Level-Support grew from a simple observation: many IT problems are not particularly big. They become difficult when no one takes responsibility for them. For households, freelancers, and small businesses, there is not always a need for a ticket system and a queue. That is why there is no helpdesk in between. If you call or write, you speak to the same person who looks into the problem. What makes sense gets done. What is not needed gets left out.
70+
Managed workstations
500+
Active user accounts
4
Years in IT
ZH
REGION ZÜRICHSEE VOR ORT & PER FERNZUGRIFF
Gianluca Trifilò
First-level support
Zollikon, Lake Zurich
My path into IT led through art, design, and exhibition technology. Today, my focus is where technology has to work in everyday life: computers, networks, Microsoft 365, and all the small things in between. First-Level-Support grew from a simple observation: many IT problems are not particularly big. They become difficult when no one takes responsibility for them. For households, freelancers, and small businesses, there is not always a need for a ticket system and a queue. That is why there is no helpdesk in between. If you call or write, you speak to the same person who looks into the problem. What makes sense gets done. What is not needed gets left out.
70+
Managed workstations
500+
Active user accounts
4
Years in IT
ZH
REGION ZÜRICHSEE VOR ORT & PER FERNZUGRIFF
Gianluca Trifilò
First-level support
Zollikon, Lake Zurich
My path into IT led through art, design, and exhibition technology. Today, my focus is where technology has to work in everyday life: computers, networks, Microsoft 365, and all the small things in between. First-Level-Support grew from a simple observation: many IT problems are not particularly big. They become difficult when no one takes responsibility for them. For households, freelancers, and small businesses, there is not always a need for a ticket system and a queue. That is why there is no helpdesk in between. If you call or write, you speak to the same person who looks into the problem. What makes sense gets done. What is not needed gets left out.
70+
Managed workstations
500+
Active user accounts
4
Years in IT
ZH
REGION ZÜRICHSEE VOR ORT & PER FERNZUGRIFF
/ Prices
What it costs should not be a surprise.
/ Prices
What it costs should not be a surprise.
/ Prices
What it costs should not be a surprise.
Hourly rates
From CHF 130 per hour.
Remote support, on-site service, and project work. Billed by the hour.
Hourly rates
From CHF 130 per hour.
Remote support, on-site service, and project work. Billed by the hour.
SERVICE AGREEMENTS
FROM CHF 89 PER MONTH.
For everyone who wants a dedicated contact person and guaranteed response times.
SERVICE AGREEMENTS
FROM CHF 89 PER MONTH.
For everyone who wants a dedicated contact person and guaranteed response times.
Emergency
Response within 4 hours.
When a problem cannot wait for the next available appointment. Emergency support from CHF 195 per hour.
Emergency
Response within 4 hours.
When a problem cannot wait for the next available appointment. Emergency support from CHF 195 per hour.
Travel
CHF 50 WITHIN THE CORE ZONE.
For service calls of three hours or more, the travel fee is waived. The same applies to contract customers within the core zone.
Travel
CHF 50 WITHIN THE CORE ZONE.
For service calls of three hours or more, the travel fee is waived. The same applies to contract customers within the core zone.
/ CONTACT
IT STARTS WITH A QUESTION.
/ CONTACT
IT STARTS WITH A QUESTION.
/ CONTACT
IT STARTS WITH A QUESTION.
WRITE AN EMAIL
If it’s not urgent, briefly describe the issue. A photo or screenshot often helps more than a long explanation.
CALL DIRECTLY
Some things are quicker to sort out over the phone. Often, a few minutes are enough to figure out the next step.
BOOK AN APPOINTMENT
For on-site or remote support. Choose a time and briefly describe the issue.